Warning issued to every NatWest customer to check account balance now
NatWest customers were charged twice for payments and overdrawn after a problem. Twitter is inundated with bank account holders complaining to the banking giant.
In a complaint to NatWest on Twitter, one person said: “My transactions have been duplicated which has exposed me and I will be charged if I don’t supposedly sort them by 3pm today . I didn’t make the same payment twice? »
A message on the NatWest app reads: “Some customer accounts are showing debit card purchases twice and in some cases their available balance will be lower than it should. We are truly sorry for any inconvenience. .
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A second Twitter user fumed, “I just got a message from you saying I used my arranged overdraft and may incur charges for using my overdraft. Pay in cleared funds to minimize fees. Uh, what’s going on, please? »
A third fumed: ‘I’m overdrawn but haven’t spent that money, please could I have some help.’ And another took to social media to say: ‘You accused me twice.
Natwest responded to one on social media, messaging the customer saying, “Don’t worry, as charges caused by duplicate payments will not be applied.”
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